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Frequently Asked Questions

How can I order?

Ordering is very simple with us. Browse the site for products that you like, and add them to your shopping cart. When you are ready you can click the check out option to finalize your order. Just fill in your details, (or log in if you are a member).

What is Swarovski Crystals?

Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialized manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency, and unmatched brilliance.

Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand, and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons.

What is Crystals from Swarovski® or Swarovski Elements?

Swarovski provides their top-quality crystals to third party manufacturers around the world to use in their own designs and products. Our products, where specified, are made with crystals provided by Swarovski.

Do you sell Swarovski jewellery?

No, we do not sell Swarovski jewellery.

What metals do you use?

The metal parts are mostly rhodium and gold-plated. Sparkle33 rose gold jewelry is plated with 18k rose gold. The color is achieved by alloying fine gold with copper.

How much is shipping for?

We offer various shipping methods that include ePacket (where available), standard airmail, and courier. You will be able to choose your preferred method before you place the order. Customers will get to see the exact shipping charges, before the order is finalized.

How do I pay you?

Currently we only accept paypal as a payment mechanism.

How long does it take for my order to get here?

Depending on the shipping method chosen, the package will arrive within 10-20 working days. If the item is needed urgently, please choose the quicker shipping option.

Where is my order shipped from?

Depending on what your order, and stock availability, your equipment is shipped from one of the Far Eastern countries.

Do I have to pay any other duties/taxes?

One usually does not have to pay any duties or taxes.

What currencies do you accept?

We accept payment in USD, GBP, and EUR.

Is the product in stock?

If you see a product on the web site, that means it is valid and should be available. You will get a confirmation after you place the order.

Are the prices valid?

Usually, yes.

Is there a minimum order?

No.

Is my personal data safe?

All sensitive data transferred to and from Sparkle33 is encrypted using the most modern technology (SSL 128-bit).  For security reasons, Sparkle33 does not save credit card information. The data is immediately passed to Paypal (or other payment provider)  for payment processing.

What is the guarantee?

If the item arrives damaged or is not workable. You need to get in touch with us as soon as possible, and we will advise how to proceed. Generally the item can be returned for a full refund or replacement. You will have to send it back to the address where it came from. We will send you a replacement as soon as possible.

Who pays shipping for defective goods?

In the unfortunate possibility of a return, we will bear the cost of the return of defective items as well as the shipping cost of the replacement item.

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